Shipping Policy

Thank you for being part of the PetCro family! 🐾💙 We’re thrilled to help you keep your home fresh and fur-free. Here’s everything you need to know about shipping!

Processing Time

Orders are processed within 1-5 business days after purchase.

Please note that during peak periods, processing times may be slightly extended.

Shipping Times

We work with trusted partners to bring you the best pet-friendly cleaning products! Delivery times may vary based on your location:

🇺🇸 United States: 10-25 business days
🇨🇦 Canada: 12-30 business days
🌍 Europe: 10-30 business days
🇦🇺 Australia & New Zealand: 12-30 business days
✈️ Rest of the World: 15-35 business days

We appreciate your patience and promise it’s worth the wait! 🐾💙

Tracking Information

Once your order is shipped, you will receive a confirmation email with tracking details.

Please note that tracking updates may take a few days to reflect in the system.

Shipping Costs

Great news! We offer free shipping on all orders—no minimum purchase required. Because a cleaner, fur-free home should come with zero extra costs! 🐾💙

Customs and Duties

International orders may be subject to customs fees, import duties, or taxes once the shipment reaches its destination.

These additional charges are the customer’s responsibility and vary by country.

Delays and Issues

Occasionally, there may be delays due to factors beyond our control, such as customs processing or carrier disruptions.

If your order is delayed or has not arrived within the expected timeframe, please contact us at support@petcro.com for assistance.

Incorrect Addresses

Please ensure your shipping information is accurate when placing your order.

We are not responsible for shipments sent to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your package is lost or damaged during transit, please reach out to us at support@petcro.com within 7 days of receiving the package (or the expected delivery date). We’ll do our best to assist you.

We’re committed to providing the best experience for you and your furry friends. If you have any questions or concerns about our shipping policy, feel free to get in touch with us at support@petcro.com